The Gibraltar International Bank is to extend its presence in Gibraltar with the opening of their new Business Banking Cash Centre this coming Monday. The new office, as reported in the Gibraltar Chronicle several months ago, will be located at 198 Main Street and will cater for all of the cash handling needs of their corporate clients.
Clients will be able to agree pre-determined timings for their cash transactions in order to make banking as fast and hassle-free as possible and those who require a more bespoke service, will also be able to arrange for cash deposits and withdrawals to be collected and delivered to their premises.
Head of Operations, Lynne Zammit said: “We understand that our clients are extremely busy in running their own business and the location of our Cash Centre will allow them to conduct their banking quickly and will provide them with more time to focus on running their businesses whilst we take care of their finances.”
The business clients that currently bank with the Gibraltar International Bank will have already benefited from the services the new premises will provide from the main office at 310 Main Street. The opening of the Business Banking Cash Centre means corporate clients will now have their own dedicated team trained to cater for their business requirements.
The Gibraltar International Bank’s Chief Operating Officer, Derek Sene says: “Our focus is always to make it easy for our clients to do business with us. Whilst our aim is to encourage our clients to utilise electronic payment channels, we are conscious that our society is still very cash based and local businesses handle a significant amount of cash. By opening our Business Banking Cash Centre we aim to make ourselves more accessible to local traders as the office is situated within the heart of the business community.”
The Cash Centre will be run by a team of five, consisting Abigail Garcia, Geraldine Ramagge, Jamielee Randall, Kylie Lavagna and Jessica Wink. The team based at the Business Banking Cash Centre will be led by Abigail Garcia who has over 15 years of experience in the industry.
Abigail Garcia confirms: “The team that will be running the Cash Centre has been fully trained on all aspects of deferred banking and have all the necessary skills needed to make sure this new office is a success and that our corporate clients receive the attention and level of service they expect and are now accustomed to.”
The new premises will also house two through the wall ATMs that will dispense Gibraltar notes, Sterling notes and Euro notes. Both cash terminals will be accessible to all of their personal clients as well as all VISA cardholders within the community and will be available 24 hours a day.
Significant changes have been made to the 198 Main Street premises, which previously housed Norwich and Peterborough Building Society, to ensure that it will serve as a fully functional cash handling centre. For the past six months the Senior Management team at the Gibraltar International “The Bank have been working in partnership with the business community in order to understand their requirements. Through this they have been able to ensure that the new Cash Centre will offer the services to meet their client’s business requirements and needs.”
It has taken six months of on going works at the new premises to transform it into the efficient Cash Centre business clients require it to be. The Business Banking Cash Centre is now ready for business and the Senior Management team confirm that the new office will live up to their philosophy of “traditional banking with a modern feel” whilst also continuing to provide excellent customer service.
The Gibraltar International Bank’s Chief Executive Officer, Lawrence Podesta said: “We pride ourselves in delivering a high client experience and by opening the Business Banking Cash Centre we believe that we are taking another important step towards making us the bank of choice for the local community.”